It seems Habbo is prepping for the merge as a new Customer Support system has been found (thanks to Shenk for the heads up), it seems this new system uses a different login then your Habbo one.
The new system has a much more featured FAQ and also a function to follow your support ticket which will be handy to some useless to others, as of yet it seems the staff aren't using it to support customers (been waiting 5 hours for an answer). Also you will notice it says Habbo Singapore, we do not know what this means and we are sure it is a bug.
Thorn 